Jade Healthcare
Online Pharmacy

FindMiDrug Digital Platform

A regulated, technology-driven healthcare marketplace operated by Jade Healthcare Ltd — solving Nigeria's most urgent pharmaceutical access challenges.

Document Reference: FMD-SOP-OPS-001 Version: 1.0 Category: Online Pharmaceutical Services
Report Adverse Drug Reaction to Pharmacist

Experience unexpected side effects? Report immediately to our Superintendent Pharmacist.

Report ADR →

The Problem We Were Built to Solve

FindMiDrug is a regulated, technology-driven healthcare marketplace operated by Jade Healthcare Ltd. We exist to solve one of Nigeria's most urgent and overlooked healthcare crises: the inability of patients — particularly those with rare, orphan, or chronic conditions — to reliably find the medicines they need, at prices they can afford, from sources they can trust.

We bridge patients, verified pharmacies, licensed pharmacists, pharmaceutical merchants, and logistics partners within a single, secure digital ecosystem — creating value across Nigeria's pharmaceutical supply chain while reducing waste, improving access, and safeguarding patient safety.

Scarce and orphan drug unavailability
Patients with rare conditions frequently cannot find prescribed medications through standard retail channels.
Pharmaceutical waste from unused inventory
Significant portions of dispensed drugs go unused, while pharmacy inventory often expires unsold.
Information asymmetry
No centralised, reliable system connecting patients to the medications they urgently need.
Supply chain inefficiency
Fragmentation across the pharmaceutical value chain leads to delays, missed access, and avoidable losses.
Our Vision

To become Africa's leading regulated digital platform for equitable access to essential medicines — where no patient is denied treatment due to scarcity, cost, distance, or supply chain failure.

Our Mission

To leverage technology, licensed pharmaceutical expertise, and strategic partnerships to connect every patient in Nigeria to the medicines they need — safely, affordably, and without compromise — while optimising the pharmaceutical supply chain and improving health outcomes across Africa.

Core Commitments
Secure access to scarce and specialty medications quickly
Manage prescriptions and OTC refills with ease
Eliminate barriers to consistent medication availability
Expert guidance for safe and effective medication use

Eight Core Capabilities

Built for the full complexity of pharmaceutical access — not just the easy cases.

01

Medication Sourcing & Fulfilment

Intelligent sourcing for all medications — including those unavailable through standard channels. Efficient, safe, and fully tracked.

02

Orphan & Scarce Drug Access

Structured sourcing protocol for unavailable medications. Defined service timelines with continuous patient communication.

03

Prescription Review & Fulfilment

PCN pharmacist reviews every prescription within 2 hours. Full audit trail, tamper-proof and regulatory-compliant.

04

Repeat Prescription Management

Chronic condition patients get refill reminders, periodic validation, and automated fulfilment — improving adherence.

05

Safe Drug Return & Reuse

Unused eligible medications collected, assessed, and redistributed at subsidised rates or donated. Non-compliant drugs safely destroyed.

06

Pharmacist Consultation

Encrypted messaging with PCN-registered pharmacists for dosage, interactions, storage guidance — linked to your patient record.

07

Cold-Chain & Tracked Delivery

Same-day and next-day delivery nationwide. Temperature-sensitive drugs under certified cold-chain with real-time tracking.

08

Media & Resource Hub

Verified educational content — medication guides, orphan disease awareness, pharmacist-authored articles — reviewed by our clinical team.

Our Commitment to Safety and Compliance

FindMiDrug operates in full alignment with Nigeria's pharmaceutical regulatory framework — not as a workaround, but as a compliant, accountable system.

Annual Pharmacist Verification
All pharmacies and pharmacists within our network are verified annually against PCN records.
NDPR & NDPA Compliance
Full compliance with Nigeria Data Protection Regulation (2019) and NDPA (2023), with encrypted data protection.
Controlled Medication Controls
Strict controls for regulated medications in line with NAFDAC and PCN enforcement standards.
End-to-End Drug Traceability
Every drug tracked from sourcing to patient delivery with full batch-level records.
24-Hour ADR Incident Reporting
Rapid escalation to our pharmacovigilance team for all adverse drug reaction reports.
PCN
Pharmacy Council of Nigeria Registered
NAFDAC
Drug quality standards compliant
NDPR
Data protection compliant (2019)
NDPA
Data protection compliant (2023)
24hr
ADR Response Time
All adverse drug reactions escalated to pharmacovigilance team within 24 hours

Our Licensed Pharmaceutical Staff

Qualified professionals ensuring safe, compliant, and patient-centred pharmaceutical services across the FindMiDrug platform.

Superintendent Pharmacist

Pharm. Charles Ogu

Superintendent Pharmacist & Pharmacy Network Manager

pharm.charles@findmidrug.com

Primary Responsibility
Overall pharmacy supervision, network oversight, regulatory compliance, and clinical quality assurance across all platform operations.
⚠ ADR Reports
All adverse drug reactions must be reported directly to this officer for rapid escalation and pharmacovigilance review.
Contact
pharm.charles@findmidrug.com
or via Support Page
Pharm. Kizito
Staff Pharmacist / Records & Compliance Officer

Handles prescription records, regulatory documentation, compliance audits, and ensures all pharmaceutical processes meet PCN and NAFDAC standards.

Mr. Ernest Odenigbo
Head of Operations

Oversees day-to-day operational efficiency, coordinates cross-functional teams, and ensures seamless fulfilment of patient orders across the platform.

Mr. Mark Obasi
MD / Director, Supply Chain & Procurement

Leads strategic sourcing, vendor management, and procurement of scarce, orphan, and specialty medications while maintaining supply-chain integrity.

Innocent Odenigbo
Quality Assurance Officer

Monitors product quality, batch verification, storage conditions, and implements continuous improvement measures to uphold patient safety standards.

Obioma Aronu
IT Platform Administrator

Manages the digital infrastructure, system security, platform uptime, and technical support that power FindMiDrug’s online services.

Mr. Desire Odoh
Logistics Coordinator

Coordinates nationwide delivery schedules, cold-chain logistics, and last-mile distribution to ensure timely and safe medication delivery.

Ms. Anikang Wani
Delivery Agent

Responsible for secure, on-time delivery of medications to patients, maintaining chain-of-custody documentation and customer care during handover.

Mr. Peter Okem
Delivery Agent

Handles field delivery operations, real-time tracking updates, and ensures temperature-sensitive and high-priority orders reach patients safely.

Staff details are maintained in accordance with internal governance and regulatory requirements. All pharmacists are fully registered and licensed with the Pharmacy Council of Nigeria (PCN).

Report Adverse Drug Reaction (ADR) to Pharmacist

A pharmacovigilance obligation — your report protects you and every other patient on the platform

What is an Adverse Drug Reaction?

An ADR is any unintended, harmful response to a medication taken at normal doses. This includes unexpected side effects, allergic reactions, drug interactions, or any unusual symptoms appearing after taking medication sourced through our platform.

Examples of ADRs to Report Immediately:

Allergic reactions — rash, swelling, difficulty breathing
Severe nausea, vomiting, or persistent diarrhoea
Unusual bleeding or unexplained bruising
Changes in heart rate, blood pressure, or consciousness
Liver symptoms — yellowing of skin or eyes
Kidney symptoms — significantly reduced urine output
Any other unexpected symptoms after taking medication

How to Report — 5 Steps

1

For emergencies — seek immediate medical attention first, then report

2

Contact our Superintendent Pharmacist immediately via the Support page

3

Provide your name, order number, medication name, and full description of symptoms

4

Include the date and time symptoms started and any treatment received

5

Attach relevant medical documents or test results if available

Report Adverse Drug Reaction Now

Reviewed by our Superintendent Pharmacist within 24 hours

Jade Healthcare · FindMiDrug

Ready to Find Your Medication?

Browse our catalog, upload a prescription, or contact our team for specialist sourcing.